Help & FAQs
Need some help? We’ve got you covered, please choose the option that best fits your needs below.
Help Buying an Ecoswap
Help Buying an Ecoswap
Ecoswap is a platform dedicated to sustainable gifting, providing an eco-friendly alternative to traditional gift cards. Ecoswap aims to transform consumer habits towards environmentally responsible choices by offering a curated selection of eco-friendly products from various brands and charities.
After you give/receive a Ecoswap gift card, you effectively gain credit on Ecoswap, which can be used to swap for gift cards of your chosen brand. So activate your Ecoswap card, then swap the value of it for a gift card(s) of your choice from where ever you’d like! You also don’t have to spend it all at once but always remember to keep track of your Ecoswap 12month expiry date and also the expiry dates of the new gift card (s) you swap for.
Find what your looking for by checking out our all brands page, there you can filter through the categories to help you find the perfect gift options. Remember Ecoswap can be used across multiple brands so you don’t need to pick just one!
Buying an Ecoswap gift card rather than an individual brand gives you choice and flexibility. It means the recipient can choose where and when they want to spend their money rather than being limited to one option.
The Ecoswap gift card is valid for 12months from date of purchase. Remember once you have swapped your gift card (Or a portion of) for a gift card from one of the available brand options you will be bound by the retailers expiry date and T&Cs, visit their brand page to find out their expiry dates. Or visit our T&Cs for more info on terms of use.
Yes you can buy in bulk by emailing us at info@ecoswap.uk where we can fulfil bulk orders via a templated spreadsheet.
Yes we have a range of options to tailor fit your business, please email us at info@ecoswap.uk with your specific enquiry and we’ll be in touch!
Help Redeeming my Gift Card
Help Redeeming my Gift Card
Find what your looking for by checking out our all brands page, there you can filter through the categories to help you find the perfect gift options. Remember Ecoswap can be used across multiple brands so you don’t need to pick just one!
1. Make sure you are logged in to Ecoswap by checking this page here: https://ecoswap.uk/login/
2. Then make sure your gift card is activated by going to your Wallet page and making sure your gift card is shown there, if not, please activate your gift card there by clicking “Add New Ecoswap Card”: https://ecoswap.uk/wallet
3. Go to the brand you’d like to swap with e.g. the Body Shop: https://ecoswap.uk/brands/the-body-shop/
4. Click the “Swap Your Ecoswap Giftcard” button, if the button doesn’t show, but instead it shows “Buy Ecoswap Now”, please refresh the page.
5. Choose the amount of money you’d like to swap, then click “Continue”.
6. Confirm the email shown to you is your correct email then check the boxes and click “Submit”.
7. You should receive an email with your new gift card from your chosen brand that can be applied to checkout of that brand’s website, or in store if the chosen brands supports it.
If the issue still persists, please reach out to us via the contact us form or emailing us at support@ecoswap.uk.
Please first ensure that you are indeed logged in by going to https://ecoswap.uk/login then on your chosen brand page e.g. https://ecoswap.uk/brands/ocean-bottle/ please refresh the page if you still see the “Buy Ecoswap Now” button instead of the “Swap Your Ecoswap Gift Card button”.
If the issue still persists, please reach out to us via the contact us form or emailing us at support@ecoswap.uk.
Please check your spam/junk folder.
If the issue still persists, please reach out to us via the contact us form or emailing us at info@ecoswap.uk. If you used an incorrect email to setup your Ecoswap account, please also mention this in your message.
The Ecoswap gift card first needs to be swapped for a gift card of your chosen retailer. Please follow the steps below:
1. Make sure you are logged in to Ecoswap by checking this page here: https://ecoswap.uk/login/
2. Then make sure your gift card is activated by going to your Wallet page and making sure your gift card is shown there, if not, please activate your gift card there by clicking “Add New Ecoswap Card”: https://ecoswap.uk/wallet
3. Then go to the brand you’d like to swap with e.g. the Body Shop: https://ecoswap.uk/brands/the-body-shop/
4. Click the “Swap Your Ecoswap Giftcard” button, if the button doesn’t show, but instead it shows “Buy Ecoswap Now”, please refresh the page.
5. Choose the amount of money you’d like to swap, then click “Continue”.
6. Confirm the email shown to you is your correct email then check the boxes and click “Submit”.
7. Then you should receive an email with your new gift card from your chosen brand that can be then applied to checkout of that brand’s website, or in store if that brands supports it.
If the issue still persists, please reach out to us via the contact us form or emailing us at info@ecoswap.uk.
There are a few things to check before contacting us if you can’t find your Ecoswap gift card. First check your spam/junk folder in your emails, sometimes it ends up here. If not, check with the sender to ensure they have sent it to the correct email address. If you still can’t find it send us any email with both your details and the senders details to support@ecoswap.uk and we’ll get you sorted!
The Ecoswap gift card is valid for 12months from date of purchase. Remember once you have swapped your gift card (Or a portion of) for a gift card from one of the available brand options you will be bound by the retailers expiry date and T&Cs, visit their brand page to find out their expiry dates. Or visit our T&Cs for more info on terms of use.
You can make as many swaps as you like so long as you have the available funds. However once you have swapped your Ecoswap gift card (or a portion of) for a specific brand you will not be able to swap that amount back.
No, once you have swapped your Ecoswap gift card (or a portion of) it can not be swapped back in to Ecoswap or swapped for another brand.
To check if the gift card of your chosen retailer can be used outside of the UK for in-store use or delivery, please check the terms and conditions listed on the brand page.
Many brands only offer gift cards at specific fixed values, so to swap for one of these values, please top up your Ecoswap credit to the desired amount by buying an Ecoswap gift card: https://ecoswap.uk/product/ecoswap-gift-card/
Alternatively, please swap for one of our other brands. We also have brands that accept any inputted value (e.g. £12.72), to see these brands please select “Open Values Only” to in the filters to only show brands where you can input your own value. Though please note these brands all still have a minimum and maximum accepted value: https://ecoswap.uk/brands/
You can contribute your value towards restoration projects like planting trees. If you go to the filters and select “Impact” you can see our options for restoration projects many of which have smaller value options like £1, £2 and £3: https://ecoswap.uk/brands/
If you purchased an Ecoswap gift card directly from our website, please email us at support@ecoswap.uk to request a refund, stating your order number.
If you received or chose Ecoswap from another platform, please request the refund from said platform.
General FAQs
General FAQs
Ecoswap is a platform dedicated to sustainable gifting, providing an eco-friendly alternative to traditional gift cards. Ecoswap aims to transform consumer habits towards environmentally responsible choices by offering a curated selection of eco-friendly products from various brands and charities.
After you give/receive a Ecoswap gift card, you effectively gain credit on Ecoswap, which can be used to swap for gift cards of your chosen brand. So activate your Ecoswap card, then swap the value of it for a gift card(s) of your choice from where ever you’d like! You also don’t have to spend it all at once but always remember to keep track of your Ecoswap 12month expiry date and also the expiry dates of the new gift card (s) you swap for.
Find what your looking for by checking out our all brands page, there you can filter through the categories to help you find the perfect gift options. Remember Ecoswap can be used across multiple brands so you don’t need to pick just one!
Buying an Ecoswap gift card rather than an individual brand gives you choice and flexibility. It means the recipient can choose where and when they want to spend their money rather than being limited to one option.
There are a few things to check before contacting us if you can’t find your Ecoswap gift card. First check your spam/junk folder in your emails, sometimes it ends up here. If not, check with the sender to ensure they have sent it to the correct email address. If you still can’t find it send us any email with both your details and the senders details to support@ecoswap.uk and we’ll get you sorted!
The Ecoswap gift card is valid for 12months from date of purchase. Remember once you have swapped your gift card (Or a portion of) for a gift card from one of the available brand options you will be bound by the retailers expiry date and T&Cs, visit their brand page to find out their expiry dates. Or visit our T&Cs for more info on terms of use.
You can make as many swaps as you like so long as you have the available funds. However once you have swapped your Ecoswap gift card (or a portion of) for a specific brand you will not be able to swap that amount back.
No, once you have swapped your Ecoswap gift card (or a portion of) it can not be swapped back in to Ecoswap or swapped for another brand.
Yes you can buy in bulk by emailing us at info@ecoswap.uk where we can fulfil bulk orders via a templated spreadsheet.
Yes we have a range of options to tailor fit your business, please email us at info@ecoswap.uk with your specific enquiry and we’ll be in touch!
We’d love for you to spread the word to your friends and family. Please follow us on social media and share your experience with Ecoswap.