FAQ

Most frequent questions and answers

Ecoswap is a platform dedicated to sustainable gifting, providing an eco-friendly alternative to traditional gift cards. Ecoswap aims to transform consumer habits towards environmentally responsible choices by offering a curated selection of eco-friendly products from various brands and charities.

Find what your looking for by checking out our all brands page, there you can filter through the categories to help you find the perfect gift options. Remember Ecoswap can be used across multiple brands so you don’t need to pick just one!

After you give/receive a Ecoswap gift card, you effectively gain credit on Ecoswap, which can be used to swap for gift cards of your chosen brand. So activate your Ecoswap card, then swap the value of it for a gift card(s) of your choice from where ever you’d like! You also don’t have to spend it all at once but always remember to keep track of your Ecoswap 12month expiry date and also the expiry dates of the new gift card (s) you swap for.

Buying an Ecoswap gift card rather than an individual brand gives you choice and flexibility. It means the recipient can choose where and when they want to spend their money rather than being limited to one option.

There are a few things to check before contacting us if you can’t find your Ecoswap gift card. First check your spam/junk folder in your emails, sometimes it ends up here. If not, check with the sender to ensure they have sent it to the correct email address. If you still can’t find it send us any email with both your details and the senders details to info@ecoswap.uk and we’ll get you sorted!

The Ecoswap gift card is valid for 12months from date of purchase. Remember once you have swapped your gift card (Or a portion of) for a gift card from one of the available brand options you will be bound by the retailers expiry date and T&Cs, visit their brand page to find out their expiry dates. Or visit our T&Cs for more info on terms of use.

You can make as many swaps as you like so long as you have the available funds. However once you have swapped your Ecoswap gift card (or a portion of) for a specific brand you will not be able to swap that amount back.

No, once you have swapped your Ecoswap gift card (or a portion of) it can not be swapped back in to Ecoswap or swapped for another brand.

Yes you can buy in bulk either by using commas , , to add multiple emails in the “To” field, or by emailing us at info@ecoswap.uk where we can do bulk orders via a templated spreadsheet. 

Yes we have a range of options to tailor fit your business, please email us at info@ecoswap.uk with your specific enquiry and we’ll be in touch!

We’d love for you to spread the word to your friends and family. Please follow us on social media and share your experience with Ecoswap.